Hello, I received my package August 29th , but unfortunately, I am very disappointed with the condition it arrived in. When I opened the package, I noticed that the letter was already hanging off, which is not what I expected after waiting 30 days for my order. Because of the condition of the item and the long wait, I would like to request a refund. Could you please let me know how we can begin the refund process and what information you need from me? Thank you for your assistance. I look forward to resolving this as soon as possible.

Sergio T.

Nice