FAQs

Frequently Asked Questions (FAQ)

Here are some of the most common questions we receive.
If you need further assistance, feel free to contact us anytime — we’re here to help.

Q: Are your products original?

A: Our products are premium-quality items made with high attention to detail, using materials and craftsmanship comparable to retail standards. Each piece is carefully designed to ensure a great look, feel, and fit.

Q: Do you ship worldwide?

A: Yes — we offer FREE worldwide shipping on all orders.

Q: Processing & Shipping Times?

Processing Time:
All orders are made-to-order and require 5–10 business days for processing before shipment.

Shipping Time:
Shipping time depends on the method selected at checkout:

Free Standard Shipping: 10–30 business days
Express Shipping: 7–10 business days

Important:
Shipping time begins after your order has been processed and shipped, not at the time of purchase.

Tracking information will be provided once your order has been shipped.

Q: Is there a delivery guarantee? What if my order doesn’t arrive?

A: Yes. If your order has not arrived within 60 days and tracking shows no updates, please contact us with your order number. We will either reship your order or issue a full refund.

Q: Can I cancel my order?

A: Orders are processed quickly (within 24 hours).

You may cancel within 24 hours of placing your order
After 24 hours, cancellations are no longer possible

Please double-check your order before confirming checkout.

Q: Where do you ship from?

A: We ship from our partnered warehouses and fulfillment centers located in Asia.

Q: When will I receive my tracking number?

A: Tracking information is typically provided within 5–10 business days after your order is processed.

Q: Why is my tracking not updating?

A: It’s normal for tracking to show statuses like “Pre-Transit” or remain unchanged for several days. This is part of international shipping and customs processing. Your order is still on the way and will arrive within the estimated timeframe.

Q: What currency will I be charged in?

A: All orders are processed in USD ($).

Q: Will I receive an order confirmation?

A: Yes — you will receive an order confirmation email immediately after purchase.
If you don’t see it, please check your spam/junk folder.

If you still haven’t received it within 24 hours, contact us.

Q: Who can I contact about my order?

A: Please contact our support team via email for any questions or concerns.
We aim to respond within 24–48 hours.

Q: Is checkout safe and secure?

A: Yes. Our website uses secure encryption and trusted payment processors to ensure your information is protected at all times.

Q: Will you sell my personal information?

A: No. We respect your privacy. Your information is only used for order processing and occasional promotional emails — we never sell customer data.

Q: Will I have to pay customs or duties?

A: In most cases, customers are not charged additional duties or fees. However, customs policies vary by country, and any applicable fees are the responsibility of the customer.